:root{
--cindra-ink:#1b1b1b;
--cindra-soft:#f6f3ef;
--cindra-line:rgba(0,0,0,.12);
--cindra-gold:#b08d57;
--cindra-radius:18px;
}
.cindra-wrap{max-width:980px;margin:auto;padding:24px 16px;line-height:1.7;color:var(--cindra-ink);}
.cindra-hero{background:var(--cindra-soft);padding:28px;border-radius:var(--cindra-radius);border:1px solid var(--cindra-line);}
.cindra-card{margin-top:28px;padding:24px;border:1px solid var(--cindra-line);border-radius:var(--cindra-radius);}
.cindra-table{width:100%;border-collapse:collapse;margin-top:12px;}
.cindra-table th,.cindra-table td{padding:12px;border-bottom:1px solid var(--cindra-line);text-align:left;}
.cindra-table th{font-weight:600;}
.cindra-note{font-size:14px;opacity:.8;margin-top:10px;}
details{border:1px solid var(--cindra-line);border-radius:12px;padding:14px;margin-top:10px;background:#fff;}
summary{cursor:pointer;font-weight:600;}
Shipping Policy
We keep shipping straightforward and reliable. Every order is handled with the same level of care we expect in the grooming process itself.
Free Shipping: Available on U.S. orders over $150 with code FREESHIP
Processing Time
Orders typically ship within 2–4 business days.
Shipping speeds shown at checkout reflect carrier transit time only and do not include processing time.
United States Shipping
| Carrier |
Service |
Estimated Delivery |
| UPS |
Ground |
1–5 business days |
| UPS |
Ground Saver |
2–7 business days |
| UPS |
2nd Day Air® |
1–2 business days |
| UPS |
Worldwide Expedited® |
2–5 business days |
| UPS |
Worldwide Saver® |
1–3 business days |
| USPS |
Ground Advantage |
2–5 business days |
| USPS |
Priority Mail |
2–3 business days |
Hawaii and Guam shipments using economy methods may take 2–4 weeks due to cargo transport.
International Shipping
| Carrier |
Service |
Estimated Delivery |
| USPS |
Priority Mail International |
6–10 business days |
| USPS |
Priority Mail Express International |
Varies by location |
| USPS |
First Class Package International |
Varies by location |
Delivery timelines depend on customs and local postal services. Tracking may continue through your country’s carrier.
Important Shipping Notes
- UPS requires a physical address and does not deliver to PO Boxes
- Orders with PO Boxes may be delayed until updated
- All orders include tracking sent via email
- Shipping timelines are estimates, not guarantees
Customs & Duties
International orders may be subject to taxes or import duties set by your country. These fees are the responsibility of the customer.
Backorders & Split Shipping
Orders ship once all items are available. We do not split shipments. If you need items sooner, place separate orders.
Lost or Delayed Packages
If your package has not arrived:
- U.S. orders: contact us after 3 weeks
- International orders: contact us after 6 weeks
We will help you work with the carrier to resolve the issue.
Incorrect Address
If a package is returned due to an incorrect address, the customer is responsible for reshipping costs.
Need Help?
Email us at info@cindra.net
Shipping FAQ
How do I get free shipping?
Free shipping is available on U.S. orders over $150 using code FREESHIP at checkout.
When will my order ship?
Most orders ship within 2–4 business days. You will receive tracking once it leaves our facility.
Why is my tracking not updating?
Tracking can pause while in transit or during handoff between carriers, especially for international shipments.
Do you ship internationally?
Yes. Shipping times vary depending on location and customs processing.
What if my package is lost?
Contact us after 3 weeks (U.S.) or 6 weeks (international), and we will assist you in resolving it.
